Your First Visit
We ask that you arrive approximately 10 minutes early to fill out the new patient form.
You can also complete it at home before your visit, saving time once you arrive.
Dental Examination
During your visit, your dentist will begin by reviewing your medical and dental records.
Your dentist will then perform a thorough examination, including an evaluation of your teeth, gums, bite, and jaw. X-rays may also be taken if necessary. Your dentist will develop a personalized, long-term dental treatment plan.
Flexible Financing Options
Start your treatment today and take advantage of financing that allows you to pay later.*
We offer flexible financing options so you can focus on getting your dental care.
Financial Policy & Agreement
Thank you for choosing Centre Dentaire St-Luc for your dental care needs.
We are committed to providing you with the care you need and convenient financial options. We encourage you to actively and knowledgeably participate in your own care.
Financial arrangements must be established following open and honest discussions about diagnoses and recommended treatment options. To confirm that you understand and agree to our policy, please read the following:
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Payment
Full payment is due at the time services are rendered, unless prior financial arrangements have been made. We accept Visa, Mastercard, debit, and cash payments.
Online payment is also possible. With your consent, we will share a secure link with you, and payments will be processed through a third party. Payments by check are not accepted.
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Estimates
We will do our best to provide you with a cost estimate for any dental procedure. These are only estimates because it is often impossible to know exactly how much a particular treatment will cost until it is completed.
For example, a cavity may appear small on an X-ray, but when the decay is removed, the necessary filling may be larger than expected. Similarly, a tooth may need a root canal, but if the dentist observes a fracture during the procedure, the treatment plan may need to be modified.
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Insurance & Government Benefits
Our clinic is committed to helping patients get the most out of their dental insurance and government benefits. However, insurance policies and benefit plans can be complex and vary considerably. Therefore, you are entirely responsible for understanding your own insurance or benefit plan and its coverage limits. Treatment recommendations are based on your individual dental needs, regardless of your insurance coverage.
Furthermore, there may be a discrepancy between the amount covered by your plan and the actual cost of a procedure. If your insurance company or benefits plan does not pay the full amount claimed, or if the plan only covers a portion of your dental expenses, you remain responsible for paying for all services rendered in full.
As a courtesy, we will gladly send your reimbursement request electronically, on your behalf, to your insurance company, provided that they allow electronic submission.
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Dependants
A parent, guardian, or caregiver must accompany all dependents who are unable to consent to treatment to their dental appointments. Each dependent must have a designated responsible party who will be responsible for the full payment of all services rendered.
If the responsible party does not accompany the dependent to the appointment, consent for treatment must be obtained before the clinic visit. Similarly, payment arrangements must be made before the appointment. Otherwise, non-urgent treatment may be refused.
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Missed Appointments
Once an appointment has been scheduled, a room and time slot are reserved specifically for your appointment with the dentist or dental hygienist. Please show consideration for other patients and our clinic by allowing at least two business days' notice to reschedule or cancel an appointment in order to avoid service charges.
A service fee may apply to patients who miss an appointment without prior notice in the amount of $50.00. The fee will be assessed based on the scheduled appointment duration.
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Financial Difficulties
We understand that temporary financial problems may, in some cases, affect the timely payment of your balance.
In these situations, we encourage you to immediately communicate any such problem to our clinic manager, who can be reached during normal business hours.
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Authorization & Consent Relating to the Financial Responsibility for Processing
The estimate provided at the time of service delivery is not an exact calculation of your actual costs. It also does not reflect all the terms, conditions, limitations, and exclusions that may apply to your insurance coverage or government benefits.
We cannot guarantee payment or coverage of the amounts of your claim. The responsible party or the patient is responsible for ensuring that the financial obligations specific to the services received are met.
Information about our clinic
Read the questions and answers below to learn more about our dental clinic:
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What features does your clinic offer?
Our dental clinic offers everything you need for a pleasant and convenient dental appointment, including:
- Convenient location and opening hours
- Free on-site parking
- Accessible by public transport
- Wheelchair accessible
- Comfortable seating and entertainment
- Children's playground
- Multiple appointment booking for families
- Emergency consultation
- See you on the same day
- Quick follow-up appointment
- Financing options
- Direct billing to insurance companies
- Automated or telephone appointment reminders
- Learn More About Our Clinic
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How can I book an appointment?
To book an appointment at Centre Dentaire St-Luc, please contact our clinic during our regular business hours or request an appointment online.
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How do I cancel or reschedule an appointment?
To cancel or reschedule an appointment, please call us. By informing us of any changes as soon as possible, we can offer that time slot to another patient.
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Do you offer appointment reminders?
In the days leading up to your appointment, you will receive automated appointment reminders by phone, text message, or email. If you need to cancel or reschedule an appointment, please call us as soon as possible.
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Do you provide services in any languages other than English?
Yes, our clinic is able to offer services in several languages, including English, French and Vietnamese.
If you have a language preference, please let us know when you make an appointment.
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Does your clinic have on-site parking?
Yes, we have free on-site parking available for all our patients. We are also easily accessible by public transit via bus route 96, which runs down St-Luc Boulevard.
*Financing options are subject to credit approval. Terms and conditions apply.